Support
Help with CoreFuel
Most answers are below. If yours isn’t, write to us and say what you were doing when it went wrong.
Getting started
How do I sign in?
With Apple. There is no password, email login or guest mode.
How do I connect Apple Health?
At setup, iOS shows a permission sheet for each data type, and the screen says what each one is for. Change it later in Settings → Health → Data Access & Devices → CoreFuel.
Can I change my targets?
Yes. You → Targets. Every number is editable, each with its source named, and a goal change previews before you confirm it. You can also set next week’s target in advance; it takes effect on your Monday.
Logging
The photo estimate is wrong.
Tap an item to change its portion with the stepper, or remove it. If the dish itself is wrong, search instead. The corrected meal is saved to your history and offered first next time.
A barcode is not recognised.
Barcodes are looked up in Open Food Facts. If a code is not there, enter the figures from the label by hand.
I didn’t finish the meal.
Open it and tap Log leftovers. Photograph what is left, say or type it, or set each item by hand. Review, then save. The day recounts.
Can I log something from yesterday?
Yes. Pick the day on the week strip on Today, then log as usual.
I deleted a meal by mistake.
Deleting asks you to confirm first, because there is no undo. Log it again from your history, where it is offered first.
Why didn’t I get a reminder to log?
CoreFuel does not send daily logging reminders. You get a check-in reminder on Friday and the week in review on Monday.
Subscription
What does the trial include?
Everything, for fourteen days, on every new account. There is no card and nothing to enter. When it ends you choose whether to subscribe.
How do I cancel?
Settings → your name → Subscriptions → CoreFuel Plus, at least 24 hours before the period ends. You keep access until it does.
How do I get a refund?
Apple handles App Store payments. Request one at reportaproblem.apple.com.
I changed phones.
Sign in with the same Apple ID. Your subscription is tied to it.
Account and data
How do I export my data?
From You, open Account and tap Export my data. You get one file with your meals, check-ins and targets. Long histories come back most-recent-first, and the app tells you when an export has been shortened.
Is my voice recording kept?
No. It is transcribed, and the audio is discarded on the phone and on the server.
How do I delete my account?
From You, under Account, tap Delete account and confirm. Meals, photos, check-ins, targets and the account itself are erased. The steps are on this page under Delete your account.